Healthcare
Patient lines, nurse triage and appointment teams, planned around seasonal peaks.
Built by WFM professionals, for WFM professionals
Long-range capacity planning.
Smoothed.
Turn demand forecasts, shrinkage and attrition into clear headcount plans, months to years ahead. Hire on time. Never scramble.
Dashboard: staffing KPIs, required vs available FTE, weekly variance and a monthly staffing summary.
Shown with sample data for a fictional client.
Everything your plan needs.
Nothing it doesn't.
One connected model, from the forecast to the finance view.
Agent-based roster
Headcount you can trust.
Projections are built agent by agent from your live roster, so every hire, transfer, leave and exit lands in the right week.
Plan ahead
36
months of staffing needs, by site, channel and skill.
Demand
Forecast and AHT built in.
Volume and handle time drive required FTE directly. No side spreadsheets.
What-if
Training and hiring scenarios.
Compare class sizes, training lengths and start dates before you commit.
Finance
Financials and margin.
Labor cost, revenue and margin per FTE, per transaction or per hour.
Integrations
Connects to your own BI.
Plug your plan into Power BI, Tableau, Looker or your data warehouse, or export to Excel any time.
Security
Your data. Your tenant.
Every client gets its own private, secured tenant, hosted on SplineWFM servers or in your own environment, in the region your contracts require.
Your industry. Your terms.
Your plan.
Healthcare, banking, telecom, transportation or something else entirely. SplineWFM shapes the plan around your operation: your metrics, your terminology, your lines of business and your billing model.
Banking and finance
Contact centers, collections and back-office teams sized to every product line.
Telecommunications
Billing, tech support and sales queues across voice, chat and email.
Transportation and logistics
Dispatch, booking and customer care teams that move with shipping volumes.
Retail and e-commerce
Order support and returns teams scaled up for sales events and holidays.
Insurance
Claims, renewals and policy service teams planned for surges after big events.
Utilities and energy
Outage lines and service teams ready for storms, billing cycles and peaks.
Travel and hospitality
Reservations and guest service desks that flex with travel seasons.
Government
Citizen hotlines and public service centers planned for policy and filing deadlines.
BPO and outsourcing
Multi-client programs with each account's terms, LOBs and billing model.
Don't see yours? Tell us how you operate
Why "Spline"?
Not straight lines.
Smooth plans.
A spline is the smooth line that connects the dots.
Most capacity plans connect the dots with straight lines and sharp jumps: hire a big batch, then freeze, then scramble again. That's how teams end up overstaffed one quarter and short the next.
SplineWFM connects the dots with a smooth curve, so staffing follows demand gradually, without sudden overstaffing or shortfalls.
Typical plan: sharp jumpsSpline plan: smooth curve
Our purpose
Give every business leader the confidence to plan the year ahead, not just the week ahead.
Too many capacity plans live in fragile spreadsheets that break the moment volumes shift. SplineWFM replaces guesswork with a connected, transparent model, so operations, finance and HR agree on how many people are needed, when, and why.
See further
Model staffing needs 12 to 36 months out, by site, channel and skill, from one source of truth.
Plan with confidence
Run what-if scenarios on volume, handle time, attrition and hiring lead times before you commit budget.
Align the business
Share one clear plan that operations, finance and recruiting can all trust and act on.
Let's talk capacity planning.
We're building SplineWFM now. Reach out to see a demo, follow along, or shape the product with us.